Citypins offers a 30-day money-back guarantee. If you are not satisfied with a purchase, you can request a full refund within 30 days of your order date. This applies to paid event listings, boosts and Citypins Premium subscriptions.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or receipt, or email us at citypinsofficial@gmail.com and we will help you.
Subscriptions
You can cancel Citypins Premium at any time from your profile's billing section. Your subscription stays active until the end of the current billing period, and you will not be charged again after cancelling.
Event listings
If a paid listing failed to appear on the map, was removed by us in error, or you cancelled the event, tell us and we will arrange a refund through Paddle within the 30-day window.